Conditions of Use

I - Application and opposability of the general terms and conditions of sale

1.1 - The present general terms and conditions of sale are brought to the attention of each customer to allow them to place an order.

1.2 - This therefore implies full, unreserved acceptance by the customer of these general terms and conditions of sale.

1.3 - No special condition originating from the customer may prevail over the present terms and conditions.


II - Orders and confirmation

2.1 - The customer undertakes to fill out the order form accurately. In the event of a mistake in the wording of the recipient's address details, Patrick ROGER Chocolates cannot be held responsible if it is impossible to deliver to the recipient or if the goods need to be returned to Patrick ROGER Chocolates. If the customer wishes to have the package re-routed to another address, the customer must pay the extra charges.

2.2 - Each order is subject to acceptance by us. The items presented on our e-Shopping website may under no circumstances be subject to requests to modify their composition or their presentation.

For orders of more than 750 euros excluding delivery costs, Patrick ROGER Chocolates reserves the right to reject the order and ask you to contact us by email at boutique@patrickroger.com in order to follow a procedure that is more appropriate to the volume requested. The same goes for requests relating to commercial relations with professionals or shops.

2.3 - The consumer is entitled to a cooling off period of fourteen days during which to exercise their right to withdraw from a contract entered into remotely, without having to provide grounds for their decision or to bear any costs other than those set out in Articles L. 121-21-3 to L. 121-21-5 : of the French Consumer Code. Any clause by which the customer waives that right to withdraw is null and void. The order is only definitively accepted after confirmation of payment of the amount corresponding to the order. Therefore, the order will only be handled after effective receipt of payment to Patrick ROGER Chocolates.


III - Prices and delivery charges

3.1 - The prices indicated on the order form are in Euros, VAT inclusive, ex warehouse at Bld St Germain 75006 PARIS. The VAT rate of 5.5% applies to orders destined for mainland France and overseas territories, Corsica, and the countries of the European Union. In accordance with the legal requirements, certain items may be subject to a VAT rate of 20%. The prices indicated on this site may be revised in the course of the year owing to the variability of the cost of our raw materials.

3.2 - The delivery costs are payable on top of the sale price. We apply a scale system to obtain the package volume and the resultant cost, also according to weight. These delivery costs comprise the cost of preparing the package and the costs of transport.


CLICK HERE TO DOWNLOAD DELIVERS RATES AND COUNTRIES LIST (PDF)



3.3 - Import duties: there are no import duties within the European Union. For all other countries, any taxes or customs duties are to be borne by the recipient and must be paid on delivery.


IV - Payment on order

4.1 - Payment is made online, by credit card: Visa, Eurocard, Mastercard.

4.2 - The currency used for the transaction is the Euro. The amounted debited from the account of the credit card used will depend on the rate of the Euro on the day of the debit and on any exchange costs charged by the bank issuing the card.

4.3 - The order is only definitively accepted after confirmation of payment of the amount corresponding to the order. Therefore, the order will only be handled after effective receipt of payment by Patrick ROGER Chocolates.

4.4 - The customer must indicate their card number, the expiry date and the last three figures of the pictogram featuring on the reverse side of the card. The SSL protocol used guarantees total confidentiality of personal data transmitted over the internet.


V - Unavailability of products

5.1 - We can supply our entire product line all year long, except for seasonal products (e.g. candied chestnuts). The availability of products will be specified where applicable on our online shop.


VI - Product delivery

6.1 - The items are prepared and packed by Patrick ROGER Chocolates in a closed package resistant to shocks during transport.

6.2 - The customer is responsible for the indications given when the order is placed (full address, storey, door code, telephone, etc.). Patrick ROGER Chocolates may not be held responsible for an undelivered package owing to incorrect indications. If the package is returned to us because of this type of problem, the re-delivery will be invoiced in full to the customer.

6.3 - ATTENTION: orders indicating a P.O. box address will not be handled.

6.4 - After confirmation of payment, Patrick ROGER Chocolates undertakes to process and send the order to the destination indicated in accordance with the procedure and means of transport we have determined.

Orders received via the internet, after acceptance of payment by the credit card centre and effective receipt by Patrick ROGER Chocolates, are prepared and dispatched within 48 hours.

However, in peak periods (15 to 24 December), lead times may not necessarily be guaranteed.

The lead time for receipt of the packages from Patrick ROGER Chocolates is 48 hours. Once this period has elapsed, you can consult the website of La Poste www.laposte.fr where you will find the situation concerning your package using the dispatch No given to you when your order is confirmed.

6.5 - If the recipient is absent, a non-delivery notice will be left in their letterbox. The package should then be collected as soon as possible from the address indicated. Patrick ROGER Chocolates may under no circumstances be held responsible for any deterioration of the products owing to late collection from the post office.

6.6 - With the aim of sending you our chocolates in the best possible conditions, we dispatch orders only on Tuesdays, Wednesdays and Thursdays to ensure they are not stored in warehouses or other places unsuitable for their conservation.

6.7- Patrick Roger Chocolates is fully responsible for the proper execution of the obligations arising from the contract entered into remotely with the customer, whether these obligations are performed by ourselves or by service providers, without prejudice to the company's right to initiate proceedings against any such providers.

The consumer is entitled to a cooling off period of fourteen days during which to exercise their right to withdraw from a contract entered into remotely, without having to provide grounds for their decision or to bear any costs other than those set out in Articles L. 121-21-3 to L. 121-21-5 : of the French Consumer Code. Any clause by which the customer waives that right to withdraw is null and void.

The customer must then return the goods to Patrick Roger Chocolates without any excessive delay and in all cases within 14 days of serving notice of their decision to withdraw from the contract.

When this right of withdrawal is exercised, the professional is required to refund all the sums paid by the customer, including any delivery charges, without any unjustified delay and in all cases within 14 days as of the date on which it was informed of the customer's decision to withdraw from the contract.


VII - Tasting/Storage

Our chocolates should be stored at a room temperature of 18 to 20oC and consumed within 15 days of purchase.

  • Chocolate assortments and sweets: eat within 15 days
  • Dark and white chocolate bars, mini chocolate bars: minimum durability date 1 year
  • Milk chocolate bars: minimum durability date 6 months
  • Fruit pastilles: minimum durability date 3 weeks


Our chocolates should be kept in their original packaging at a temperature of 18 to 20oC and should be stored in a cool, dry place.


VIII - Withdrawal form

Below is the information to be provided if you decide to withdraw from your purchase.

Your letter should be sent by registered post with acknowledgement of receipt to:

Patrick Roger

45 rue Houdan

92330 Sceaux


For the attention of:

The customer inserts their name, address and e-mail address:


I hereby notify you of my decision to withdraw from the contract for the sale of chocolates indicated below:


Order date:

Received on:

Customer name:

Customer address:

Customer signature:

Date:


Your letter should be sent by registered post with acknowledgement of receipt to:

Patrick Roger

45 rue Houdan

92330 Sceaux


9.1 - All orders must be intended for personal use.

Any resale, use or transformation of our products for any commercial purpose is strictly prohibited without our authorization.


X - Confidentiality of data

10.1 - With the purpose of protecting your privacy, Patrick ROGER Chocolates keeps all data concerning you strictly confidential. When you purchase, we only ask you for the information that is indispensable for your order (surname, forename, full address, e-mail). This data entered online is saved to a secure server and is immediately encrypted.

10.2 - In accordance with the French Information Technology and Liberty law of 6 January 1978, you have the right to access and rectify the data that concerns you.

To exercise this right and to receive the information, you can contact Patrick ROGER Chocolates at boutique@patrickroger.com. In case of error or modification, it may be rectified.


XI - Severability - Force majeure - Applicable law

11.1. - If one of the present general terms and conditions should be declared inapplicable or invalid for any reason, this invalidity or inapplicability will not affect the application or validity of the other provisions in these general terms and conditions, and the clause that is invalid or deemed inapplicable will be replaced by the closest possible provision.

11.2. - Neither Patrick ROGER Chocolates nor the customer may be held responsible for any non-fulfilment or delay in fulfilment of one of its obligations described in the present general terms and conditions of sale if such non-fulfilment or delay is due to a case of force majeure.

11.3 - Force majeure means any external, unforeseeable and uncontrollable event within the meaning assigned by Article 1148 of the French Code Civil, including, without being limited to: total or partial strikes, war, weather conditions, epidemic, blockage of transport or supply means for any reason whatsoever, earthquake, fire, storms, flooding, etc.

11.4 - The present general terms and conditions are governed exclusively by French law. In addition to those courts with territorial jurisdiction by the terms of the Civil Procedure Code, the customer may also refer any claim, at their own discretion, to the court of the place in which they were residing at the time when the contract was entered into or the prejudice occurred.


Headquarters: Patrick Roger, 47 rue Houdan, 92330 Sceaux, France

Business register no: NANTERRE Business Register 432 099 836

Amount of capital: 139,300 euros

European VAT number: FR56 432099836


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